RETURN POLICY
This policy is intended for professional buyers (clinics, hospitals, distributors, and medical practitioners). If you require assistance with a return, please contact our support team with your order reference and item details.
Eligibility
- Returns are accepted only after approval from EVOMED support.
- Items must be unused and in original packaging (where applicable).
- Return request should include order reference and product details.
Non-Returnable
- Custom or special-order items (unless defective on arrival).
- Items damaged due to improper handling after delivery.
- Any product returned without approval or incomplete information.
Resolution
- Approved returns may qualify for replacement or credit (case-dependent).
- Inspection is performed after receiving the returned item.
- Outcome is confirmed once inspection is completed.
How to Request a Return
- Contact support and share your order number + product name/quantity.
- Explain the reason (wrong item, shipping damage, manufacturing issue, etc.).
- Wait for approval and return instructions (address + reference).
- Pack securely and include any provided reference/return note.
Damaged or Incorrect Items
If you receive damaged packaging or an incorrect item, please contact us as soon as possible with clear photos of the parcel, label, and product. This helps our team validate and resolve the case faster.
Need Assistance?
For return approvals, inspection updates, or bulk order queries, please contact our team.